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FAQ’s

Where are you based?

We are in have hubs throughout New Zealand in the main cities. Send us a message to see what is closest for you.

Where do you deliver and how much is it?

We can deliver NZ nationwide, delivery depends on where your venue is – please message us for a quote.

What happens if the letters get damaged?

We charge your card with a $500 fully refundable charge in case of damage. This is released to you within 7 days of your event. In the event of any of our items requiring repair because of the Hirer’s negligence, misuse or abuse, then the hirer shall bear the cost of any such repair. If the goods are lost or damaged beyond economical repair, the hirer shall bear the full write off cost.

Can we collect?

It depends on which product! Message us to ask

Do I have to pay a deposit?

Yes, we require non-refundable deposit the amount depends on time. The remaining balance needs to be paid at least 4 weeks before the event date.

Initial 50% deposit (Secures your date)
Final 50% payment taken 30 days before the event

*Cancellation is 25% of the hire

How long can i hire for?

We usually deliver the hired items to your venue on the morning of your event and collect them from your venue the day after. Sometimes we may need to deliver them to your venue the day before the event to ensure that you get them on time. If you are collecting and dropping back off, this would be a 24 hour booking. If you need the hire for a longer period of time, please request this when booking (charge incurred).

Are they safe? Do the light bulbs get hot?

Yes! We use LED lighting which does not heat up like normal lightbulbs, so our lighted metal signs and illuminated numbers are completely safe. They’re individually wired and fully tested for your safety

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